Refund Policy
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We want you to be sure before you pay, and protected after you pay. That's why IPTVB gives you a free month first, then a 30-day money-back guarantee on every paid plan.
Try it free for a month first
Every new customer can test IPTVB free for one month, on their own TV, devices and internet, before paying anything. The trial is free, so there is nothing to refund.
30-day money-back guarantee
Every paid plan (1, 3, 6 or 12 months, for 1 to 4 devices) is covered for 30 days from the date of payment.
If the service doesn't work properly on your devices during that time, tell us. We'll first try to fix the problem with you; if we can't, or if you're still not satisfied, we refund the full amount you paid for that plan.
How to ask for a refund
Message us on WhatsApp at +1 263-378-6445 or email support@iptvb.ca within 30 days of your payment, with:
- the email address or WhatsApp number used for your order;
- the date of your payment and your plan;
- a short description of the problem, so we can help or improve.
How you are refunded
We confirm your refund request within 1 business day. Approved refunds are sent within 5 business days to the original payment method: back to your card, PayPal, Apple Pay or Google Pay account, or by Interac to the account that paid.
For cryptocurrency payments, we refund the amount you paid in Canadian dollars at the time of payment, in the same cryptocurrency, to a wallet address you give us. Network fees may apply.
Your access to the service ends when the refund is issued.
After 30 days
After the 30-day period, plans are not refundable for the remaining time, except when the law requires it or when an extended outage on our side affects your plan, in which case we extend your plan by the time lost.
What the guarantee doesn't cover
- devices you bought elsewhere (TV boxes, sticks, Smart TVs) and your internet costs;
- requests made after the 30-day period;
- accounts suspended for reselling, sharing outside the household or redistributing content, as described in our Terms of Service.
Chargebacks
Please contact us before disputing a payment with your bank or card issuer: refunds through us are faster. This doesn't limit your rights with your card issuer.
Your legal rights
This policy adds to, and doesn't replace, the rights you have under the consumer protection laws of your province.
Contact
For any refund question, email support@iptvb.ca or message us on WhatsApp at +1 263-378-6445, 24/7.